Terms & Conditions
As with any travel, we strongly recommend that you purchase
travel insurance that gives full cancellation cover. We must receive all cancellations in writing to avoid any errors. This can be done by e-mail, letter or
fax. We will then confirm the
cancellation back to you.
Also note that any arrangements made and subsequently
cancelled or amended with third party companies (e.g. tours, excursions,
flights) will incur the cancellation and amendment policy of that third party
Please note that if payment is not received on time we
reserve the right to release your booking regardless of any payment already
received. We will make every effort to
contact you prior to taking this course of action and will remind you of any
1. Bookings will be confirmed upon receipt of a 20%
2. The final payment is due 6 weeks prior to arrival.
3. On confirmation of your booking a Pro-Forma Invoice will be
sent to the named person.
4. A final Payment Invoice will be sent to the named person 60
days before arrival.
5. Payment may be made by Credit Transfer
into our UK Bank or our Moroccan account.
Note: We do not accept Credit Card payments
Currency: Our rates are published in Euros (€). If paying in a different currency an
exchange rate will be agreed at the time of paying the deposit any subsequent
payments will reflect market rates at the time.
Note: This can be renegotiated by both parties in
the case of extreme currency fluctuations
We act on the advice given by our government and the
government of your home country. If
flights are grounded because of war or terrorism or you are advised by your
government that it is unsafe to travel, we will do all we can to make it easy
for you to postpone your booking arrangements.
We will not impose any cancellation penalties if government advice means
that it is unsafe to travel.
For the avoidance of doubt
“the company” will not be
liable for any loss or injury outside its control suffered by the client. The client must obtain suitable insurance to
cover any eventuality and/or activity undertaken whilst in Morocco and/or
any other North African country and/or whilst travelling to and from Morocco and/or any North African country.
“the Company”: Mistral Travel sarl
“The company” reserves the right to alter or cancel
the whole or part of any booking. “The
company” will advise the client of any changes or cancellations as soon as
reasonably possible. Different terms
apply depending on whether the proposed changes are minor or substantial. If the proposed changes are minor,
company” will make alternative, comparable arrangements at no cost to the
client, who will accept such alternative arrangements.
If the changes are, in the opinion of
“the company” may offer alternative arrangements to
the client, but the client shall not be obliged to accept such alternative
arrangements. If no such alternative
arrangements are offered, or the client does not accept any such offered
alternative arrangements, then the client may reject the booking within 14 days
of notification to the client of the relevant change(s) and
will cancel the booking. If the client
rejects the booking, all monies paid by the client by the date of cancellation
will be repaid less “the company’s” reasonable expenses in respect of the
booking if the change or cancellation results from any of the
force majeure events
set out above.
Under no circumstances will
“the company” be
liable to the client for any financial recompense in the event of a change
(whether material or otherwise) which does not lead to a cancellation. “The company’s” liability in the
event of cancellation shall be limited to a refund of monies as provided
above. “The company” will not be
liable for any cancellation, which results from the clients default.
Quotations are limited to three months only. “The company” reserves the right to change and/or amend
the quoted price as circumstances demand.
In the event of a change to the quoted price due to circumstances
outside the control of
“the company” or due to unforeseen circumstances
company” will give the client notice in good time as to whether to accept
the change, renegotiate a new quotation or cancel the booking, subject to the
cancellation conditions set out.
Without Prejudice: Without prejudice to the provisions set out above
relating to cancellation
“the company” reserves the right to cancel the
booking of any such person or persons who in the opinion of
behaves in such a way as to compromise the health, safety, comfort and/or well
being of either other such person or persons and/or Mistral Travel sarl staff
or its sub contractors. In such
circumstances the management’s decision is final as to what constitutes
compromising and/or objectionable behaviour.
Further in the event of such person or persons having their booking
cancelled for the above reasons
“the company” shall not be obligated to
make any refund of monies to the client and/or clients. Further, the client and/or clients shall
“the company” (for itself and on behalf of its agents and
employees) against any loss, damage or harm.
"The company" reserves the right to impose surcharges
if currencies move against the published price of the tour/holiday or the price
of transport fuel is subject to an increase. Clients will be forewarned of
these increases before arrival.
Revised June 2012
Travel sarl Societe a Responsabilite Limitee D’Associe Unique:
Social: No 55 Bis Bd Moulay Idrisse 1
Etage No2 Essaouira, Maroc
Patente No: 47221739 RC: 893 Essaouira